John Billingham, driving instructor in Stevenage

Driving lessons in Stevenage

Call 01438 233079

Terms and conditions

Driving lessons in Stevenage

Training and fees

Hello Driver Training will do its best to accommodate pupils to book their training between the hours of 9am and 5pm Monday to Thursday; Friday and weekend availability is discretionary and may be agreed between the instructor and pupil. The basic pay-as-you-go hourly rate is as advertised on the company website. A deposit of two hours basic rate is required for pay as you go training. 

Hello Driver Training reserves the right to change its training fees at any time. Pupils will be advised two weeks before any increase in tuition fees come in to affect. You must give at least 48 hours’ notice if you wish to cancel or re-arrange a booked lesson. Failure to do so may result in you being charged for the cancelled lesson. 

 The lesson may be rearranged at the discretion of the instructor. If this lesson is subsequently cancelled it will cost you your deposit. In the event of exceptional circumstances proof will be required to safeguard your deposit. 

 A discount is available for block bookings in multiples of ten hours. Full details are on the website. Payment must be made in full on or before the first lesson. Payments can be made online. Pre-booked lessons are flexible within reason to accommodate you and the instructor. In the event you want a refund part way through the block booking you will be charged the standard hourly rate for the lessons already taken. 

 Refunds will be made within fourteen working days via bank transfer. No cash refund will be made.

Gift vouchers

We offer a specially priced five-lesson prepaid pack that may be purchased as a birthday present. Higher value vouchers are available in multiples of five hours. Payment must be made in full before the voucher is issued. Please contact us for current details and options available.

Gift vouchers with a value of ten hours or more are available provided payment is made in advance. Lessons must begin within three months from the date of issue. If the voucher is not redeemed within three months from the date of issue the full value of the voucher will not be refundable. Refunds of vouchers will only be made to the purchaser less 10% administration fee.

Driving licence validation

All driving licences must be validated via the www.gov.uk website. The last eight digits of your driving licence and pass code issued by gov.uk must be provided to Hello Driver Training for your driving licence to be validated. Failure to do so will cancel your lesson and you will be charged for the time booked. This procedure must be completed for vehicle insurance compliance.

Testimonials. If you agree to provide a video, photo or written testimonial

You will be agreeing to allow Hello Driver Training to use this testimonial for promotional purposes. No financial reward will be made for testimonials. However, Hello Driver Training will reward those pupils that agree to take part in promotional videos. The value of the reward will be agreed between the pupil and Hello Driver Training. This will be a one-off reward with no royalties. The reward may be in the form of free driving lessons or financial payment.

Theory test revision

Hello Driver Training subscribes to Theory Test Pro and gives free access to all its pupils. Hello Driver Training provides one-to-one training at the standard hourly driving lesson rate. Free support is given for clarification on any issues that might arise during your revision for the theory test.

Driving Tests

Practical Driving Test candidates must book their test after they have agreement from Hello Driver Training. This is to avoid double bookings and to allow preparation and training time prior to the test.

All practical driving tests are booked as a provisional date. Hello Driver Training has the right to postpone or cancel a practical driving test if the instructor considers the candidate is below the DVSA's driving standard. 

Hello Driver Training has a duty of care to the examiner, the test candidate and other road users. The cancellation or postponement of a practical driving test will be advised to the test candidate in plenty of time to avoid the loss of their test fee. 

The driving test fee is paid online to the DVSA this is for the examiners time to assess your driving. You will be required to pay Hello Driver Training for the hire of the tuition car for your practical driving test. The fee to Hello Driver Training is two hours at the basic lesson rate as advertised on this website.

Health and safety

Our vehicles are serviced and maintained by the vehicle manufacture’s franchised outlets. This ensures that genuine vehicle parts are used. Servicing records are also held by the service centre and a copy is retained by us.

COVID-19: Hello Driver Training endeavours to comply with the government's current guidelines while taking personal circumstances into account. The Vehicle is sanitised before entry. All touch points and major surfaces are wiped over for your protection. Pupils have the option to ware face masks and gloves. Pupils will be provided with hand sanitiser and your temperature will be taken electronically using an iHealth Infrared Digital No Touch Thermometer; this is non-invasive, using the forehead. We are making allowances for temperature fluctuations due to the possible effects of stress. The ideal body temperature is 36.8°C we will accept a top limit of 37.8°C. In the unfortunate event this limit is exceeded the pupil will be required to return home immediately. Please note having a hot bath or shower may affect the temperature reading. The NHS test and trace service will be informed and if required contact details will be provided to them.

Please be aware that we might have to give your contact details if another pupil has potentially contracted the virus. Your information will be given to the appropriate authority as requested. We will do all we can to comply with the data protection act and comply with the relevant authorities.

The DVSA practical driving test requires that ALL test candidates must wear a face mask unless you have a good or medical reason not to. You will need to discuss this with your instructor BEFORE you book your driving test.

If you'd like to know more please call me for a chat on 01438 233079

John Billingham, Hello Driver Training

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